I just had to phone the Pensions people. The UK government actually.
I am called a “customer” – a customer?
I have to PAY for the call. PAY. I repeat PAY.
I find that truly offensive.
I waited – and waited – and waited. And waited and waited. They made a good profit off me.
The “customer service advisor” who came on the line sounded to be in her nineties!
But she was a star. I really liked her.
Without her, I would have been left STEAMING.